Solar Wise East Africa Limited (“Solar Wise”, “we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us online or offline.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
Information that can identify you directly or indirectly, including but not limited to:
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Full name
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Email address
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Phone number
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Physical address
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Billing and delivery details
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Account login details
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Inquiry or support messages
b) Transaction Information
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Products purchased
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Order history
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Payment status (we do not store full payment card details)
c) Technical & Usage Information
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IP address
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Browser type and version
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Device information
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Pages visited and time spent
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Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Deliver products and services
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Create and manage user accounts
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Respond to inquiries and customer support requests
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Improve our website, products, and services
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Send order updates, service notifications, and promotional communications (where permitted)
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Comply with legal and regulatory obligations
3. Legal Basis for Processing
We process personal data based on:
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Your consent
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Performance of a contract (e.g., processing orders)
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Compliance with legal obligations
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Legitimate business interests (e.g., service improvement and fraud prevention)
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
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Enhance user experience
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Remember preferences
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Analyze website traffic and usage
You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.
5. How We Share Your Information
We do not sell or rent your personal data. We may share your information only with:
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Trusted service providers (e.g., delivery partners, payment processors, hosting providers)
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Regulatory authorities when required by law
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Business partners strictly for service delivery purposes
All third parties are required to protect your information and use it only for authorized purposes.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We therefore cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
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Fulfill the purposes outlined in this policy
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Comply with legal, accounting, or reporting requirements
When data is no longer required, it is securely deleted or anonymized.
8. Your Rights
You have the right to:
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Access your personal data
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Request correction of inaccurate or incomplete information
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Request deletion of your personal data (where legally permissible)
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Object to or restrict certain data processing
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Withdraw consent at any time (where processing is based on consent)
To exercise your rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any personal data.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If such data is discovered, it will be deleted promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of our website after any changes indicates acceptance of the updated policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Solar Wise East Africa Limited
📍 Eastern Bypass – Solar Arcade Building, Mutonya Hospital Road, Nairobi, Kenya
📞 Phone: +254 797 242 126
📧 Email: info@solarwiseeastafrica.com
