Welcome to the Solar Wise East Africa Limited website (“Solar Wise”, “we”, “us”, or “our”). These Terms & Conditions govern your access to and use of our website, products, services, and online store.
By accessing, browsing, or using our website or services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.
1. Company Information
Company Name: Solar Wise East Africa Limited
Location: Eastern Bypass – Solar Arcade Building, Mutonya Hospital Road, Nairobi, Kenya
Email: info@solarwiseeastafrica.com
Phone: +254 797 242 126
2. Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not:
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Violate any applicable laws or regulations
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Infringe on the rights of others
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Disrupt or damage the website or its functionality
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Attempt unauthorized access to any part of the website or systems
We reserve the right to suspend or terminate access if misuse is detected.
3. Account Registration
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You may be required to create an account to access certain features.
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You are responsible for maintaining the confidentiality of your login credentials.
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You agree to provide accurate and complete information during registration.
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We reserve the right to suspend or terminate accounts that contain false or misleading information.
4. Products & Services
a) Product Information
We make every effort to ensure that product descriptions, prices, images, and specifications are accurate. However:
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Product images are for illustration purposes only
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Specifications may change without prior notice
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Availability is subject to stock levels
b) Services
Our services include solar installations, power backup solutions, borehole drilling, and related energy services. Service timelines may vary depending on location, site conditions, and project scope.
5. Pricing & Payments
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All prices are listed in Kenya Shillings (KSh) unless stated otherwise.
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Prices may change without prior notice.
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Payment must be made in full before order processing unless otherwise agreed in writing.
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We use secure payment channels; however, we do not store sensitive payment details.
6. Orders & Order Confirmation
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Placing an order constitutes an offer to purchase.
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An order is only confirmed once payment is received and acknowledged.
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We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, or suspected fraud.
7. Delivery & Installation
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Delivery timelines depend on location and product availability.
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Countrywide delivery is available within Kenya.
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Installation services are subject to prior agreement and site assessment.
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Delays caused by factors beyond our control (weather, logistics, third-party providers) shall not result in liability.
8. Returns, Refunds & Cancellations
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Returns are accepted only for defective or damaged products reported within the specified period.
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Products must be returned in original condition and packaging.
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Refunds, where applicable, will be processed after inspection.
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Custom installations, used products, or improperly handled items may not be eligible for return.
9. Warranties
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Products are covered by manufacturer warranties as provided by respective brands.
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Warranty claims must comply with manufacturer terms.
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Warranty does not cover damage caused by misuse, improper installation, negligence, or unauthorized repairs.
10. Intellectual Property
All content on this website, including but not limited to:
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Text
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Images
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Logos
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Product descriptions
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Graphics and design
is the property of Solar Wise East Africa Limited and may not be reproduced, distributed, or used without prior written consent.
11. Limitation of Liability
To the maximum extent permitted by law:
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Solar Wise East Africa Limited shall not be liable for indirect, incidental, or consequential damages.
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We are not responsible for losses arising from misuse of products or failure to follow installation and usage instructions.
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Our liability shall not exceed the value of the product or service purchased.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, services, or policies of such websites. Accessing third-party links is at your own risk.
13. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.
14. Force Majeure
We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or power failures.
15. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting on this page. Continued use of the website constitutes acceptance of the updated terms.
16. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Kenya, and any disputes shall be subject to the exclusive jurisdiction of Kenyan courts.
17. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us:
Solar Wise East Africa Limited
📍 Eastern Bypass – Solar Arcade Building, Mutonya Hospital Road, Nairobi, Kenya
📞 Phone: +254 797 242 126
📧 Email: info@solarwiseeastafrica.com
